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All you need to do is sign up for the service and log in through a browser, and the software is immediately available, ready for use. Unlike traditional software, Salesforce is Software-as-a-Service (SaaS) meaning that there’s no installation or hardwired setup required.It’s one integrated CRM platform that gives all your departments - including marketing, sales, commerce and service - a single shared view of every customer.

Salesforce is a customer relationship management (CRM) solution that brings customers and companies together. So let’s start off by explaining what Salesforce is and how it works.

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